Terms of Loyal customer club

Festive Loyalty Program Rules

The purpose of the regular customer relationship of the Festive.fi online store (Kultasepät Narsakka Oy) is to offer its members benefits that you can only take advantage of in our own online store www.festive.fi.

2 The -15% loyal customer offer cannot be combined with other offers.

When joining the Festive loyalty program, the customer must be at least 18 years old. Joining requires that the customer expressly accepts these terms and conditions and considers them binding. This is done by joining the program on our website www.festive.fi

Information on the processing of personal data of customer program members can be found in our Privacy Statement.

Membership of the Festive.fi customer program is personal, and only the member can make purchases related to the customer program or use benefits related to the products they purchase, such as free jewelry maintenance or ring resizing.

It is the customer's own responsibility to keep the customer's contact information attached to the loyalty program up-to-date and possible to update it.

Festive.fi (Kultasepät Narsakka Oy) reserves the right to terminate the customer program and change or revise its terms without notice. Loyal customers will be notified of any changes to the terms and conditions in person and by publishing the updated terms and conditions on the Festive.fi website.

Festive.fi administration has the right to terminate the membership at any time if the member in question has violated the terms of the Festive.fi customer program. Members have the right to terminate their membership in the Client Program at any time without notice by sending an email to kultasepat@narsakka.com.
You can unsubscribe from the newsletter via the link at the end of the newsletter or by logging in to the Festive online store with your own IDs and updating the information in your own customer information.

The organizer and administrator of the Festive customer program is Kultasepät Narsakka Oy e-mail kultasepat@narsakka.com tel. +358 10 2390 490

Subject to applicable mandatory legislation, the Festive.fi customer program is interpreted in accordance with Finnish law and complies with Finnish legislation.

Data collection and data protection
We collect information from members of our client program, unregistered customers of our online store, and other unregistered users of our website when using our services. Information is collected about loyal customers, purchases and when the site is used with cookies. We do not disclose customer information to third parties.

Information collected on loyal customers
When joining a regular customer, you will be asked for your first name, last name, e-mail address and password. We will communicate our loyalty benefits in a newsletter, which you can subscribe to by e-mail if you wish. You can order the letter in either Finnish or English. We recommend subscribing to a loyalty letter, in which case you will always be informed about our new customer benefits.

General information collected on purchases
When you place an order on the www.festive.fi website, its information is stored in our online store and our ERP system. Order documents are kept for the period required by the Accounting Act, ie 6 years.

The information includes the following:
- the content of the order
- the amount of the order before tax and tax and the amount of tax
- name of the subscriber
- billing and delivery address
- telephone number for delivery
- order tracking information from carriers
- information on payment and delivery methods
The information is transferred from our ERP system at the delivery stage to the transport company we have authorized, which you have chosen as the delivery method when making the purchase.

Cookie information when using the site
Our website uses cookies to track its visitors. Our website cookies are used to track website usage statistics, performance and error messages, and to target advertising to visitors to the website. You can learn more about the use of our cookies on the privacy page of our website.

Contact information
Kultasepät Narsakka Oy

Tel. +358 10 2390 490
Email: kultasepat@narsakka.com

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