Refund policy


You have the right to return or exchange Festive.en-online shop - bought Festive-jewelry within 14 days of receiving the order.

  • Please note that return and exchange policy does not apply to website subscription products marked products, engraving products and not the products which have been modified to the specific in accordance with the wishes.
  • The returned product must be unused and in their original packaging.
  • Carved products is not returnable, but we offer them one free size change without any cost to the customer.

Before the exchange or refund please contact our customer service or +358 10 2390 490. The return will not cause you additional costs.

If the received product is defective or damaged in shipment, notify the Festive-online store customer service. Festive on-line shop's primary aim is to replace the defective product with a new one. If it is not possible, Festive-online shopping credited to the subscriber the amount paid. Refund made after item is returned and defect is verified.

Return policy applies only to the Festive.en-online shop-bought jewelry.

You have the right to return the products when:

  • the order has been canceled these order and delivery terms by notifying Festive-ecommerce customer service or by calling +358 10 2390 490 within 14 days of the product receipt or the product has been put to a refund of the Festive webstore return instructions within 14 days of delivery.
  • the product is unused and in the same condition as it was shipped
  • the product is packed in its original packaging

I saw you make a product for a refund of:

  1. Notice the restoration of the Festive online store customer service contact form or e-mail To speed up the processing of the title of your message product returns / order number or product exchange / order number.
  2. The product is packaged in the original packaging. Wrote a package on top of the refund recipient information:

Kultasepät Narsakka Oy 

Saaristenkatu 6

13100 Hämeenlinna


  1. Take the package to a postal outlet when you have finished writing to the above address information.

Refund the returned product

Product refund is done immediately after the returned product has arrived at the Kultasepät Narsakka Oy and its condition has been checked, however no later than 14 days after the product recovery.

Festive-online store reserves the right to charge the customer for the product return costs, if the return is made against these terms and conditions.