Terms of service

These general delivery terms contain Festive.en-online store (network service) regarding the delivery and contract terms.

Festive online store is intended for businesses and individuals. The product prices include the currently valid value added tax. The tax breakdown is displayed in the cart and in the order confirmation. Festive.en:no need by the customer register is confidential. Information is passed forward to others. The subscription context, the subscriber must indicate the name, address, email address and phone number. The order is binding for the subscriber received a written order confirmation.

Service providers and e-commerce administrator

Festive-online store administrator is Festive.en (service provider), billing as a Kultasepät Narsakka Oy , y-tunnus 1522810-4

Service user

Service user is called the Client, regardless of registration Customer service. The service can be ordered also without registration, but in connection with the order we require from the Customer information service for ordering. These delivery terms apply to all Customers, be they corporate, community or consumer-customers. Customer data processing is described in more detail in register description in the

Fees and prices

The online store for the sale of products, the price is marked on the product context. Note that the product a different version of the price may be different depending on the version. The seller has the right to change the prices freely.

The products are paid in connection with the order. The online store the following payment methods: Nordea, osuuspankki, Sampo, Tapiola, Aktia, Nooa, Pop Banks ,Private savings banks, Handelsbanken, S-pankki, Ålandsbanken, Collector Bank and Klarna invoice as well as credit cards Visa, Mastercard, American Express and mobile payment Mobile Paylla. Company invoice is only possible for companies.

Delivery, title and risk of loss

The online service when ordering delivery by mail or tomi at the point the customer pick up as. Products will be delivered within a reasonable period of time, which is normally in Finland, around 2-5 days of order receipt. If the product is out of stock, delivery time can be 1-2 weeks. We report the case of a subscriber individually via email or sms.

If the order contains multiple devices, the service provider has the right to deliver the products in more than one delivery.

We deliver our product consignments only throughout Europe.


Ownership of the goods shall pass to the Customer immediately after the payment the product is logged and the customer has received the product. The product the risk passes to the customer when the Customer has received a product control (for example, by offsetting it from the post office).

If the product is damaged during transportation, it is the fact reported immediately to the customer service, however, 5 days after shipment receipt

Exchange and return

Service providers admit their products 14 day money back guarantee. Return policy applies only to the original condition existing, unused and marketable products

An incorrect delivery, a defective product or if the product is lost during transport, the Customer is to be notified without delay to the address kultasepat@narsakka.com or by calling +358 10 2390 490.

Warranty and liability for defects.

Equipment warranty

Warranty is determined by the manufacturer defined by the warranty terms and conditions.

Error responsibility

The service provider is not responsible for any direct, nor indirect damage or harm, arising, for example, the fact that the product does not match Customer needs or goals, or the product has been used in a way that has damaged it. The service provider's responsibility to make the order is always limited to termination of the contract and, possibly, in advance paid out of the return. The service provider has the right to change these conditions unilaterally. The user accepts the service of the valid terms when using the service.